IAPH is keen to minimize all kinds of non-conformities and to encounter those non-conformities through an established system of receiving and managing complaints of participants.
IAPH complaints policy is based on the principles of fairness and thoroughness.
IAPH complaints policy is designed to assist participants who have perception of unfair and/or unlawful treatment.
All complaints are treated seriously and confidentially.
Communication channels are always open to participants to deliver their queries, thoughts and complaints.
You will receive the initial reply within two working days of IAPH receiving the complaint. If required, final reply will be followed upon further investigations.
If you were not satisfied with the complaint decision you may submit an appeal to firstname.lastname@example.org.
The decision of after the appeal is final and you will be advised in writing of the outcome within 5 working days of IAPH receiving the appeal.