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Primary health care and quality of service


The course intends to provide a broad overview of concepts, methods, and tools used for setting community priorities in primary health care, managing community health programs, the related policy making, and assessment and development of an advocacy and partnership collaboration for sustainable improvement of community health. The specific focus will be put on setting priorities for public health projects as a method for continuous improvement of community health outcomes and quality of health care services.

Scholars will be provided with the necessary knowledge and skills required for setting up a robust process for making difficult allocation choices for community health care, exploration of contemporary concepts, approaches, and tools available for setting community priorities, and acknowledging advantages and disadvantages of international priority setting examples. Scholars will gain the necessary proficiency for optimizing the allocation of limited care resources between potential beneficiaries and be aware of needed fairness of their actions and to limit the negative effects of rationing strategies.

Learning Outcomes

By the end of this course, participants will be able to:

  1. Define the essentials of primary health care in the community
  2. Explain the role of Total Quality Management/the example of community health care
  3. Organize and lead health programs in the community
  4. Observe the principles conceptualized by Donabedian

Course Outline

  1. Introduction to the course and expectations of scholars
  2. Definition and terminology of primary health care (PHC)
  3. The organization of PHC in Jordan
  4. Essentials of PHC: profiles of physicians, nurses, and assistant staff
  5. Equal access to PHC for all people
  6. The referral system to the 2nd and 3rd layer (hospitalization, rehabilitation)
  7. Setting priorities in the community
  8. Total Quality Management in community health services
  9. Role playing of PHC situations
  10. Visiting a PHC center
  11. Donabedian’s Structure, process, and outcome
  12. The concept of Total Quality Management (TQM)
  13. Essential partners in TQM
  14. Research studies on PHC
  15. SWOT analysis of assuring high PHC quality

Training Delivery Methods

  1. In-class method
  2. Online method
  • Duration: 30 Learning Hours

Accredited By


Participant who complete the stand alone course will be awarded a Certificate of Course Completion.